“We hope the airlines can expedite the process and release all refunds lodged consequent to the pandemic within a reasonable timeline. These will be used to refund the respective clients of travel agencies who bought tickets from them,” PTAA president Ritchie Tuaño said in a statement sent to reporters.
“We’ve always talked about being an enabler of fun and accessible travels, and as part of our thrust to enhance customer experience with the airline, we created Charlie. As we officially launch our chatbot, we hope to offer convenience and helpful information within our travelers’ fingertips,” Iyog said.
