Manila, Philippines — The Sitel Group recently announced the appointment of Ravi Iyengar as its new Chief Operating Office (COO) for India, the Philippines, and Australia & New Zealand (ANZ).

Iyengar has over 28 years of experience in IT, ITeS, and customer experience. He was the COO of Sitel in India while additionally leading the Central Workforce Management function, which supports Sitel’s Operations globally.

This is his second stint in the Philippines, having previously lived and worked in the country.

“I am thrilled to be coming back to the Philippines for this exciting opportunity,” Iyengar said. “I believe Sitel in Asia Pacific has tremendous potential and I look forward to working with the Philippine leadership team to implement a strong growth plan for the region focused on high performance, efficiency, and sustainability.”

Prior to joining Sitel, Iyengar served in varying leadership roles with established global IT-BPM companies.

“We’re very excited to have Ravi leading our Asia Pacific teams in this capacity,” stated Olivier Camino, Global Chief Operating Officer, Sitel.

“He has showcased exceptional leadership skills and a keen understanding of the business, leading Sitel India to exceptional results across financials, people metrics, and client deliverables. I am confident that, working closely with our Philippine leaders, he will lead our Asia Pacific teams to phenomenal growth in 2019 and beyond,” he added.