Smart Communications, Inc. (Smart), the digital services and wireless communications subsidiary of PLDT, Inc., said Monday that Palawan was cut off from the internet since the weekend because the 300-kilometer submarine fiber optic cable that links the province to their domestic fiber optic network (DFON) in Iloilo got broken.
Smart senior manager for external relations Jose Rosete told Palawan News in a text message that the problem in their P861-million undersea fiber optic cable is now being investigated.
“Our voice, short message system (SMS), and data services in Palawan were affected by fiber optic cable cuts in our submarine cable facility serving Palawan. The cause of the cuts are still being investigated. We will give updates when we can,” Rosete said.
He said services have been restored but “will only be normalized when repairs are completed.”
Rosete did not say when the problem will be fully fixed, but assured Palaweños that PLDT is doing its best to restore connection fully as soon as it can be done.
The completion of the undersea fiber optic cable project of the PLDT was announced in January 2014. It extends from Taytay in northern Palawan to San Jose de Buenavista in Iloilo which is one of company’s major hubs.
The PLDT said the new fiber optic facilities will enable it to provide fiber-to-the-home (FTTH) facilities that will deliver multimedia-rich services and also support the operations of its wireless subsidiaries Smart and Sun Cellular, particularly the deployment of Smart’s ultra-fast LTE service for its mobile subscribers in Palawan.”