The Social Security System (SSS) reported a 20.6 percent increase in compensation benefits disbursed to members and beneficiaries during the first semester of 2021, as well as the launch of the uSSSap Tayo Portal to commemorate its 64th anniversary.

According to SSS records, P115.73 billion in social security and employees’ compensation benefits were distributed to 3.60 million members and beneficiaries. It was a 20.6 percent increase from the P95.96 billion distributed in the same period in 2020, which benefited 3.12 million members.

SSS President and CEO Aurora C. Ignacio said in an issued statement that SSS has provided “meaningful” social security protection to its members and beneficiaries as it marked its 64th anniversary.

“Last September 1, we marked the 64th anniversary of the SSS in providing meaningful social security protection to its members, pensioners, and their beneficiaries. On behalf of the SSS, I would like to reiterate our commitment to executing this mandate continuously,” Ignacio said.

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The SSS loan releases, including the salary, educational, calamity, housing, and pension loans, for the January to June 2021 period reached P17.19 billion for 691,048 borrowers. These are increases of 19.2 percent and 8.0 percent over the P14.42 billion loan releases for 639,735 borrowers in the same period last year.

Aside from presented accomplishment during its anniversary, it also introduced the ‘uSSSap Tayo Portal’ that will provide its users with easier, simpler, and faster access to SSS information, and an additional facility for sending their concerns.

It is part of the continuous pursuit of its goal of digitalization, providing more convenient and efficient transaction channels for its stakeholders and the public. It is also embodied in 64th anniversary theme  “expreSSS: Handog sa Miyembro, Serbisyong Makabago”.

Ignacio said that the portal aims to provide all the information needed by the stakeholders and public without the need to send emails, place calls, or visit their branches.

“Many of the concerns that we receive through our various communication channels are queries on how to avail our programs and status verifications. Through the uSSSap Tayo Portal, we aim to reduce these kinds of concerns and improve the resolution time by empowering our stakeholders and the public. They no longer need to send emails, place calls or go to our branches. All they have to do is to open the portal, and they can now access the information they need or check the status of their concerns,” Ignacio said.

The uSSSap Tayo Portal has three main features which are Knowledgebase, Frequently Asked Questions (FAQs) section, and the facility for the viewing and submission of tickets wherein users can check the status of their concerns or create additional tickets.

The ticket contains the concern of the user concerning requests for assistance, counseling, inquiries, appreciation and commendations, status verifications, complaints, or suggestions and recommendations. It is an alternative way of communicating their concern to the SSS.

The Knowledge base and FAQs section can be accessed through the home page. On the other hand, users can view the status of tickets or make one by creating an uSSSap Tayo account and logging in to the portal. The uSSSap Tayo Portal’s URL is https://bit.ly/uSSSapTayo.

The features of the uSSSap Tayo Portal are envisioned to complement other SSS electronic service channels such as the My.SSS Portal in the SSS Website (www.sss.gov.ph), SSS Mobile App, Text-SSS, and Self-Service Express Terminals.

Other SSS activities for its online month-long celebration during the ‘Social Security Month’ are the Members’ Hour, which started on September 2, Virtual Grandparents’ Day on September 17, and Virtual Balikat ng Bayan Awards on September 30.

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is one of the senior reporters of Palawan News. She covers agriculture, business, and different feature stories. Her interests are collecting empty bottles, aesthetic earrings, and anything that is color yellow.