[Updated] The Palawan Electric Cooperative (PALECO) formed a task force to address the delays in the delivery of statements of accounts (SOA) of members-consumers-owners (MCOs).
Task Force Statement of Account Delivery, or Task Force SOA Delivery, will move to resolve the delay in the delivery of statements of account to MCOs, according to a report provided by PALECO on Thursday.
Employees from the power cooperative’s various departments will form the task force and assist meter readers in delivering the SOA.
“Naglabas ang pamunuan ng PALECO ng memorandum noong Lunes, Mayo 10, kung saan nakasaad ang ilan sa mga alituntunin at responsibilidad ng mga kawaning sasabak sa paghahatid ng mga SOA ng MCOs,” it said.
PALECO added that the task force is expected to reduce the backlogs in delivery and normalize the cycle of SOA distribution, which brings confusion to MCOs.
“Inaasahang sa pamamagitan ng gawain ay mababawasan ang backlogs sa paghahatid ng SOA at maibabalik sa normal na araw ang pagproseso ng billing para maiwasan ang kalituhan sa mga MCO.
“Patuloy na humihingi ang pamunuan nang pang-unawa at sinisiguro na ginagawa ang lahat upang maibalik sa normal ang billing cycle ng mga miyembro sa lalong madaling panahon.
The task force was also implemented in northern and southern areas as the same concerns were also experienced. PALECO is looking forward to normalizing the cycle of SOA distribution as soon as possible, it said.
Some MCOs have recently questioned why their bills have unexpectedly climbed more than their electricity consumption.
“Baka puwedeng i-explain ni PALECO kung bakit biglang ang taas ng bill namin,” a netizen said.