Oct 2, 2020

All telephone numbers with area code 02 will become 8 digits – PLDT

Starting October 6, 2019, all telephone numbers with area code “02” will migrate to the eight-digit format from seven-digit in compliance with the directive of the National Telecommunications Commission’ (NTC), the PLDT Inc. announced.

Starting October 6, 2019, all telephone numbers with area code “02” will migrate to the eight-digit format from seven-digit in compliance with the directive of the National Telecommunications Commission’ (NTC), the PLDT Inc. announced.

PLDT said all existing seven-digit numbers will be migrated to an eight-digit phone number.

“This initiative is covered by NTC Memorandum Order No. 10–10–2017 dated last October 2017, which instructs telecommunication operators to expand telephone number range from 7-digit to 8-digit format,” PLDT Inc. said.

It said the NTC assigned a PTE (Public Telephone Entity) identified per telecommunication operator and No. 8 has been assigned to PLDT.

This means that for PLDT, subscribers will have to add “8” before their seven-digit numbers or 8XXX – YYYY.

PLDT said that as agreed amongst NTC and telecommunication providers, the migration schedule is set on October 6 from 12 a.m. to 5:00 AM.

PLDT HOME customers will expect 5 hours (from 12:00 a.m. to 5:00 a.m.) downtime (no dial tone) during the cut-over.

“This window will allow PLDT network to update to the eight-digit number format. Provincial and international callers shall not be able to reach all Metro Manila lines during the activity,” it said.

For a period of three (3) months after the migration from October 6 to January 6, 2020, a customer who will still incorrectly dial the old seven-digit number will hear a special announcement, that the number has been changed to eight-digit already (toll-free).

After the special announcement is played, the call will be terminated. The customer needs to re-dial using the new 8-digit number.

For important calls during the migration, customers are encouraged to make use of other available means of communication.

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