The Civil Service Commission released recently the result of its survey in relation to its anti-red tape campaign, which revealed that Palawan State University, a barangay, and three municipalities in the province failed in the Report Card Survey (RCS) for the year 2016.
RCS is a client feedback survey used to check the compliance of government service offices to the Anti Red Tape Act (ARTA) of 2007.
Aside from PSU, the town of Bataraza, Quezon, El Nido, and Barangay San Miguel in Puerto Princesa, are among those who did not meet the criteria set by the survey.
The town of San Vicente, however, got an “excellent” record, followed by other LGUs with “good” rating namely, Puerto Princesa City, Narra, Puerto Princesa Extension Office, Brooke’s Point, Balabac, Aborlan, Taytay, Sofronio Española, Roxas, and Rizal (Marcos).
The Puerto Princesa City Water District also got a “good” rating while the town of Coron got an “acceptable” rating.
According to Dr. Lorna Gelito, Office In-Charge of PSU, the moment they received feedback from CSC’s survey team regarding PSU’s low compliance to the Anti-Red Tape Act (ARTA) of 2007, they immediately acted on it and a report of their compliance was submitted to the said agency.
“Tiningnan namin agad kung ano ang deficiency and it was more on the information desk and frontline services. We immediately acted on the deficiencies and we tried naman na ma-comply,” Gelito said.
When asked if the low rating was also brought by the highly-criticized enrollment process in PSU, Dr. Gelito said that the university is now working on the possibility of adopting an ‘e-enrollment’ system. She said the proposal currently awaits the decision of the Board of Regents so bidding can commence.
“We already scheduled a special meeting of the BOR to discuss the bidding,” Gelito added.
Gelito is set to meet with CSC officers to discuss matters related to the survey result.
Around 1,109 services were subjected to the RCS from March to December 2016. These included the local water district, state universities and colleges and first to sixth class cities and municipalities. For local water districts, the survey looked into the efficiency of services for application and installation of new service connection, office collection or water bill payment, request for service or reconnection in LWDs frontline service. In the SUCs, it looked into the efficiency of performance of the registrar and student services.
For the LGUs, the survey looked into the performance of the Business Permits and Licensing Office (BPLO), health services, and civil registry in cities and municipalities. The barangays under their each LGU’s jurisdiction were also covered, particularly for the issuance process of barangay certificates, health services, and business tax permits.
Selection of target agencies was based on high-density transactions and number of complaints or feedback received. Focus was also given to local government units and agencies providing social services.
The RCS measures service offices’ compliance with the provisions of ARTA, such as posting of the Citizen’s Charter, anti-fixer initiatives, wearing of ID and/or having nameplates for service providers, attended Public Assistance and Complaints Desk, and observance of the ‘No Noon Break Policy’. It also determines overall client satisfaction in terms of overall service quality of the agency, and perception on physical setup and basic facilities of the office.
For 2017, government offices identified under the Ease of Doing Business Indicators will be subjected to RCS, specifically in the areas of Starting a Business, Dealing with Construction Permits, Registering a Property, Trading Across Borders, and Paying Taxes.